Give a Meal, Change a Life

Supporter Experience Survey 2024 - TEST

Thank you for your ongoing support and partnership!

This short survey is designed to help us better understand the areas of the Houston Food Bank's work that resonate most with you. Your responses will enable us to tailor our communications and show you the impact of your support in the ways that matter most to you. Thank you for helping us improve our donor experience.

1. How satisfied were you with your overall experience using the donation form?

2. What would have made the donation process easier for you? (Select all that apply)

Different gift range options
A faster or simpler form
More information about how donations are used
Additional methods of payment (e.g., PayPal, Venmo, Apple Pay)

3. What initially inspired you to support the Houston Food Bank? (Select one of the available choices or enter a different value.) What initially inspired you to support the Houston Food Bank? Click this to indicate that you will select an existing value. Tab to next input." What initially inspired you to support the Houston Food Bank? What initially inspired you to support the Houston Food Bank? Click this to indicate that you will enter a new value. Tab to next input." What initially inspired you to support the Houston Food Bank? Provide your answer here

4. Which areas of our work are most important to you? (Select all that apply)

Nutrition and healthy food access
Youth programs and school partnerships
Community food pantries
Senior and family support
Emergency response and disaster relief
Partner resources (e.g., medical, dental, behavioral health services)

5. How significant do you feel your gift's impact is on our mission?

6. What types of stories or updates resonate most with you? (Select all that apply)

Personal stories of individuals impacted by our programs
Statistics showing the reach and effectiveness of our work
Updates on specific programs or campaign progress
Volunteer or community involvement opportunities
Success stories highlighting positive change in the community

7. Which communication methods do you find most engaging for updates form the Houston Food Bank? (Select all that apply)

8. How valued do you feel after making a donation to the Houston Food Bank?

9. Would you be interested in supporting the Houston Food Bank in ways other than financial donations? (Select all that apply)

Yes, I'm interested in volunteering
Yes, I'd like to attend events
Yes, I'd like to advocate on behalf of the Food Bank
No, I prefer to support financially

10. How satisfied are you with the transparency of our communications about how donations are used?

11. What additional information or reassurance would help you feel comfortable increasing your support? (Select all that apply)

Greater transparency about how funds are used
More detailed impact reports
Opportunities to meet beneficiaries or see the work firsthand
Stories or updates about specific programs I'm passionate about

12. Why is the Houston Food Bank's mission important to you? (Maximum response 255 chars, approx. 5 rows of text)

13. Do you have any additional comments or suggestions? (Maximum response 255 chars, approx. 5 rows of text)

535 Portwall St. • Houston, TX 77029
Donor Services: 713.547.8623
Main: 713.223.3700
contact@houstonfoodbank.org .

PRIVACY STATEMENT

The Houston Food Bank is registered as a 501(c)(3) non-profit organization. Contributions are tax-deductible to the extent permitted by law, tax identification number 74-2181456. The Houston Food Bank believes in conducting business with the utmost honesty and integrity. Lighthouse Services assists the Houston Food Bank to identify any potential improper activity. Lighthouse is committed to protecting the identity of community members, including Food Bank staff, to submit confidential reports, suggestions, or complaints to a third party who helps the Houston Food Bank administration resolve issues while maintaining professional standards. View the Houston Food Bank’s Web Privacy Policy and Donor Privacy Code.